A reference experience that combines natural conversation, connected journey context, and approved actions across the systems a travel company already operates.
THE CONNECTED JOURNEY · DEMO
One conversation.
Every part of the trip.
A more connected way to travel—bringing your preferences, flights, stays and rides into one conversation, with useful options and changes you control.
ACCENT INTERNATIONAL AIR LINESPHX → ATLFly Beyond Rewards recognized
ACCENT INTERNATIONAL HOTEL COMPANYRoom timing coordinatedTravel Beyond Rewards · 9:42 PM
WAYFAIR RIDEPickup plan updatedTarget pickup · 10:05 PM
AIORCHESTRATION
THE EXPERIENCE AT A GLANCE
A connected front door for the traveler.
A governed action layer for the business.
Digital, customer-experience, loyalty, contact-center, operations, and technology leaders shaping a more connected traveler experience.
Siloed apps, repeated traveler context, and manual coordination across flights, stays, mobility, loyalty, and service recovery.
CONNECTED TRAVEL INTELLIGENCE
Ask naturally.
Check the real world.
READ ONLYUse the same ChatGPT-like conversation for flight search, flight status, TSA security waits, FAA delays, weather impacts, airport conditions, and day-of-travel questions. Voice and text share the same live source layer.
AI
ONE CONVERSATION · MULTIPLE SOURCES
Your connected traveler guide
The guide determines what you are trying to accomplish, checks the appropriate current sources, explains tradeoffs, and keeps the conversation moving. It never books or changes real travel.
OpenAI live searchOfficial airport securityFAA NAS StatusNOAA aviation weather
TRY ASKINGTap a question to place it in the chat
Live answers are timestamped and sourced. Security waits identify whether they are checkpoint-reported or estimated. Prices, schedules, gates, weather, and availability can change and must be verified with the cited provider.
SIX CONNECTED EXPERIENCES
Every journey has a moment that matters.
Five travelers. Six ways to bring the trip together—with ongoing conversations, thoughtful options and changes they control.
01 · Plan7 min
CA
CasimirMulti-airport value planner
Europe, on your terms
Compare NYC, Boston and Hartford for the right balance of points, price and convenience.
Multi-airportPoints + money
02 · Reconnect5 min
MC
Maya ChenPremium business traveler
A delay. A new plan.
Recover a missed connection and keep the next flight, hotel arrival and ride in sync.
Flight recoveryCoordinated arrival
03 · Depart8 min
SC
Sarah ChenEvent-driven traveler
From your door to your destination
Plan the ride, security, lounge and boarding—with your preferences carried through the trip.
PersonalizationDay-of care
04 · Arrive5 min
JL
Jordan LeeFamily leisure planner
A smoother family arrival
Protect the room and find a ride that fits the whole family, every bag and the budget.
Family needsCapacity + cost
05 · Recover6 min
AB
Avery BrooksService recovery traveler
Make it right. Keep the context.
Review recovery options, preserve accessibility needs and create a service case with context.
Service recoveryHuman handoff
06 · Resolve7 min
AB
Avery BrooksArrival and baggage recovery
You’ve landed. Your bag hasn’t.
Open a baggage case, review delivery and essentials support, then follow through to resolution.
Baggage careCase resolution
01 · UNDERSTANDKnows the traveler
Bring preferences, loyalty and the whole trip into the conversation.
02 · REVIEWYou choose what changes
See the plan, compare the tradeoffs and approve only what works for you.
03 · FOLLOW THROUGHSee the outcome
Check each result, handle anything outstanding and keep the journey moving.
Experience details
These journeys use sample travelers and simulated travel services. Approved changes are written and verified in the Salesforce sandbox; they do not make real bookings, dispatch rides or take payments. Live Intelligence is a separate read-only view of current travel information.